Nationwide Building Society

Financial Ombudsman decision DRN2646338 Upheld

Upheldoutcome, as published by the Ombudsman

£401redress stated in the decision

Mon Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss C has complained Nationwide Building Society hasn’t refunded money she didn’t allow a company to take from her account.Unauthorised transaction

I’ve told Nationwide I believe it’s fair to increase this to £200 as I don’t believe they managed her complaint well overall.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2646338.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.