National Westminster Bank Plc

Financial Ombudsman decision DRN2642088 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

NatWest sent a further letter on this date saying they intended to close his current and savings accountsAccount closed or refused

remove any adverse information reported to Mr R’s credit file in respect of either Loan A or Loan B since 25 July 2018Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2642088.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.