ASPIRE SOLUTIONS (UK)LTD

Financial Ombudsman decision DRN2639668 Upheld

Upheldoutcome, as published by the Ombudsman

£165redress stated in the decision

Fri Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

The charge is also not mentioned in the letters that she was sent.Charges and fees

Aspire has not properly dealt with Miss D’s debt management plan and has made mistakes in working out what money should be paid to her creditors.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2639668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.