Santander UK Plc
Financial Ombudsman decision DRN2635004 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
withdraw all the benefits provided by their Premier 50 packaged bank account and change it to a fee-free oneAccount closed or refused
It didn’t uphold the complaint. As Mr H was unhappy with Santander’s response he referred the complaint to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2635004.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.