Lloyds Bank PLC

Financial Ombudsman decision DRN2627595 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Aug 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Lloyds suggested she went into a branch to do this. But it didn’t tell her that she needed to take any identification with her. And she complains she was humiliated when her card was declined.Funds blocked or frozen

Lloyds accepted it didn’t tell her what documents to take into the branch and so it paid £50 into her credit card account as compensation. But it said she hadn’t raised any concerns over the blocking of her account despite there being a number of declined transactions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2627595.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.