Lloyds Bank PLC

Financial Ombudsman decision DRN2625656 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr V complains that Lloyds Bank PLC refuses to accept that he deposited £2,000 in cash at one of its branches to pay off his loan.Unauthorised transaction

He considers it should acknowledge it received the money, close his loan account and remove any adverse information it may have registered on his credit file about the loan.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2625656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.