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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN2615732 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr W complains that Volkswagen Financial Services (UK) Limited (VWFS) applied unfair charges to his accountCharges and fees

recorded negative information on his credit fileCredit file reporting

Mr W was caused distress and inconvenience by the delay in dealing with his complaintComplaint handling

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2615732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.