MBNA Limited

Financial Ombudsman decision DRN2613293 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr V complains that MBNA Limited sold his debt to another company, which is pursuing him for repayment, even though it had earlier sent him a statement showing a nil balance.Charges and fees

The adjudicator noted that Mr V continued to be in contact with MBNA after receipt of the mistaken statement, and so considered that he was probably aware that he still owed MBNA money. Overall, the adjudicator considered that MBNA should pay Mr V £100 to reflect his upsetComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2613293.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.