Elderbridge Limited
Financial Ombudsman decision DRN2608294 Not upheld
Not upheldoutcome, as published by the Ombudsman
£17,899redress stated in the decision
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr E took a secured loan in 2001 of £35,979 over 20 years. In 2015 he got into financial difficulties and following court action paid £5,584.20 to settle the arrears on the account.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2608294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.