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UCB Home Loans Corporation Ltd

Financial Ombudsman decision DRN2603577 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

UCB said it had considered a term extension for Mr R in March 2017, but it couldn’t agree one as it hadn’t thought it was affordable based on the information Mr R had provided – especially as the mortgage had been in arrears.Treatment in financial difficulty

Mr R complains about his interest only mortgage with UCB Home Loans Corporation Ltd (UCB). He’s unhappy with UCB’s actions at the end of the term.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2603577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.