TSB Bank plc

Financial Ombudsman decision DRN2601042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

TSB blocked her accounts without any notice which she says was unreported and grossly underhandFunds blocked or frozen

Miss H complains that TSB Bank plc has given her “gross customer service and customer focus leading to failures, failings, neglect and deficiencies”.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2601042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.