Barclays Bank Plc
Financial Ombudsman decision DRN2598231 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Barclays should have responded to these lettersComplaint handling
Barclays did not provide the level of customer service to which Mr E was entitledService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2598231.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.