HSBC Bank plc

Financial Ombudsman decision DRN2598156 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

declined their mortgage application without giving a clear reason why and also about the service they receivedMortgage administration

HSBC didn’t explain the process to him very well so Mr H and Ms M didn’t understand the delays and felt distressedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2598156.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.