Firms › Tesco Personal Finance Limited ›

Tesco Personal Finance Limited

Financial Ombudsman decision DRN2596662 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr A complains that Tesco Personal Finance PLC made an error setting up a direct debit following his balance transfer on his credit card account.Charges and fees

Mr A also complained about the customer service he received from Tesco when he was trying to sort this out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2596662.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.