Santander UK Plc
Financial Ombudsman decision DRN2589699 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr A complains about his mortgage with Santander UK Plc. He says his interest rate is too highInterest and rates
This complaint is about the action Santander took in 2018 and 2019 when Mr A asked Santander to reduce his payments.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2589699.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.