Barclays Bank Plc
Financial Ombudsman decision DRN2588681 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Barclaycard accepted it hadn’t provided a good service to Ms H and offered her £200 as a gesture of goodwill.Complaint handling
This complaint has been brought by Ms H who is acting on behalf of her daughter, Ms E, with a Power of Attorney.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2588681.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.