Santander Cards UK Limited

Financial Ombudsman decision DRN2581144 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

adverse information was recorded on her credit fileCredit file reporting

Santander had breached the terms of the PPI policy and the loan agreement when it had failed to terminate the policy and close the loan accountMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2581144.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.