Aldermore Bank Plc
Financial Ombudsman decision DRN2580238 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
When D experienced some cash flow difficulties, Aldermore agreed to accept quarterly loan payments, rather than monthly, and later altered the date of the quarterly payments to coincide with the rent receipt dates.Treatment in financial difficulty
The account remains in arrears and Aldermore is entitled to levy fees and charges in accordance with the terms and conditions of the loanCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2580238.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.