Argos Limited

Financial Ombudsman decision DRN2576579 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Argos identified that it had applied his refund to the wrong BNPL plan. That meant interest was applied to the outstanding balance a month sooner than it should have been.Charges and fees

I don’t think Argos has handled Mr T’s queries as well as it should have done. It took it several months to tell Mr T what items the transactions were for and wasn’t proactive in following this issue up with Mr TComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2576579.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.