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National Westminster Bank Plc
Financial Ombudsman decision DRN2565621 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr L complains that National Westminster Bank Plc refused to reimburse him for fees he had to pay to a claims management companyCharges and fees
He said the letter he’d received from the bank rejecting his claim appeared final to him and didn’t provide him with information on how to contact this service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2565621.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.