Barclays Bank Plc
Financial Ombudsman decision DRN2554949 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
wrongly charged interest upon a money transfer to his bank account during the promotional interest free periodInterest and rates
the bank has taken too long to respond to his complaint and that this has caused him some distress and inconvenienceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2554949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.