Santander UK Plc
Financial Ombudsman decision DRN2554561 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
Remove any adverse information in relation to the mortgage from their credit file up to date of settlement.Credit file reporting
Mr and Mrs K complain that Santander UK Plc didn’t tell them about changes to the cap margin that applied to their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2554561.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.