Connells Limited
Financial Ombudsman decision DRN2548209 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£399redress stated in the decision
Fri Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think the fair and reasonable thing to have done was to politely explain to Mr P that they couldn’t advise him any further and refund his broker fee.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2548209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.