Yorkshire Building Society

Financial Ombudsman decision DRN2521808 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Oct 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

YBS has now agreed to not take action to recover the mortgage until December 2018, provided Mr H pays his monthly payment and comes to an arrangement about the arrears.Treatment in financial difficulty

Mr H complains that Yorkshire Building Society went back on an agreement to extend the term of his interest only mortgage by a year.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2521808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.