Lloyds Bank PLC

Financial Ombudsman decision DRN2521723 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr H has complained about the customer service he received from Lloyds Bank Plc (‘Lloyds’) when he called them in December 2018 about a business overdraft.Mortgage administration

Mr H complained to Lloyds and said the way they dealt with the renewal of the overdraft left him unsure what was happening and ruined his holiday.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2521723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.