Avantcredit Of Uk, Llc

Financial Ombudsman decision DRN2511081 Not upheld

Not upheldoutcome, as published by the Ombudsman

£46redress stated in the decision

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs B complains that AvantCredit of UK, LLC didn’t treat her fairly when she missed payments due under her fixed sum loan agreement.Treatment in financial difficulty

She feels that her requests have been ignored and says that charges have been applied to her account but she hasn’t been given the information she needs to make payments.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2511081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.