National Westminster Bank Plc

Financial Ombudsman decision DRN2510481 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refunded the cost of the telephone calls she made and ensured no charges have been incurredCharges and fees

delay of some transactions showing on accountsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2510481.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.