MEM Consumer Finance Limited

Financial Ombudsman decision DRN2508578 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Wed Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

didn’t provide help or support to her with regard to her financial difficultiesTreatment in financial difficulty

applied high interest rates and charges to her loan with itCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2508578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.