NewDay Ltd

Financial Ombudsman decision DRN2506663 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

He says it wouldn’t provide information to help him get the money back through another company either.Card dispute or chargeback

I do think NewDay could have helped Mr M more when he asked it to confirm it had re-debited the £1,400 to his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2506663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.