Barclays Bank Plc
Financial Ombudsman decision DRN2502920 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
complain about the way that Barclays Bank PLC has reported information about their mortgage account to credit reference agencies.Credit file reporting
I find this amount fairly reflects the service issues Mr S experienced in some of his dealings with the bank.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2502920.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.