Bank of Scotland Plc

Financial Ombudsman decision DRN2490633 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr P complains that Bank of Scotland Plc trading as Halifax won’t let him take out another mortgage product as he’s in arears and this came about because Halifax told him in January that because of his financial situation he could have a two month payment holiday.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2490633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.