Virgin Money plc
Financial Ombudsman decision DRN2479940 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Interest and rates
In the Ombudsman’s words
Virgin blocked Ms M’s credit card account while they carried out a review on the account.Funds blocked or frozen
Ms M complains that Virgin Money plc didn’t allow her to make additional payments to her credit card while her account was blocked pending a review. She says this caused her to pay additional interest.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2479940.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.