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Tesco Personal Finance Limited

Financial Ombudsman decision DRN2478113 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Tesco made a number of mistakes with Mr S’ loan account. Firstly it didn’t follow Mr S’ new bank’s instruction about the direct debit leading to it not being able to take the payment.Charges and fees

incorrect adverse information about his personal loan being recorded on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2478113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.