Nationwide Building Society

Financial Ombudsman decision DRN2477931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr D complains that Nationwide Building Society hasn’t followed his instructions to close one account and to bring the balance in another account down to zero.Account closed or refused

He tried to complain but had problems getting through to its complaints department. Someone he spoke to was very unprofessional and refused to transfer him until he had discussed his complaint with her. She then refused to allow him to speak to her manager.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2477931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.