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Welcome Financial Services Limited
Financial Ombudsman decision DRN2472549 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mr D says that Welcome Finance failed to comply with the relevant legal requirements by not sending arrears notification letters.Treatment in financial difficulty
Mr D is dissatisfied with the response he has received from Welcome Financial Services Limited (“Welcome Finance”) in relations to a complaint he made to it about how much he owes it under a personal loan.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2472549.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.