HSBC UK Bank Plc
Financial Ombudsman decision DRN2469313 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
HSBC says it will not open an account for Mr M due to his behaviour towards its staff.Account closed or refused
Mr M complains HSBC UK Bank Plc incorrectly told him to visit a branch to resolve issues which had arisen when making an online application for a current account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2469313.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.