Bank of Scotland Plc

Financial Ombudsman decision DRN2456341 Not upheld

Not upheldoutcome, as published by the Ombudsman

£9redress stated in the decision

Thu Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M complains Bank of Scotland plc trading as Halifax have allocated payments to his credit card incorrectly.Interest and rates

Halifax also later credited Mr M with the sum of £50 for the trouble and upset caused by their failure to respond to his subsequent emails in a timely way.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2456341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.