TSB Bank plc

Financial Ombudsman decision DRN2453611 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

TSB having reviewed the situation apologised and offered Miss E £50 compensation in total to reflect the impact the incident had... Miss E has also said she’s unhappy about TSB closing her accounts.Account closed or refused

Miss E is unhappy with how she was treated by a member of TSB Bank plc’s staff... the member of staff, who I’ll call S, spoke to her in an aggressive way and caused her considerable upset.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2453611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.