Arrow Global Limited

Financial Ombudsman decision DRN2444490 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

ensure this debt is marked as settled on Mr L’s credit fileCredit file reporting

Arrow Global’s failure to make reasonable enquiries into the validity of this debt when Mr L first raised this issue, and its continued pursuit of the debtComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2444490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.