Santander UK Plc
Financial Ombudsman decision DRN2444209 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
did not make clear that an offer to them to suspend their mortgage for two months would be reflected on their credit fileCredit file reporting
failed to ensure that a recommended mining search was carried out before granting them a mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2444209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.