TSB Bank plc

Financial Ombudsman decision DRN2439808 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

TSB has offered to write off the interest of £113.23 that had built up during the period of non-contactCharges and fees

update Mr and Mrs R’s credit files to treat the default as if it occurred on 1 June 2009Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2439808.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.