Lloyds Bank PLC

Financial Ombudsman decision DRN2430684 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

In October 2018 Lloyds closed the accountAccount closed or refused

Miss P complains about the way Lloyds Bank plc handled her account and dealt with her when she found herself unable to repay or significantly reduce her overdraft.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2430684.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.