Sainsbury's Bank Plc

Financial Ombudsman decision DRN2428912 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Miss T complains that Sainsbury’s Bank Plc would not allow her to withdraw money from her account and did not act on her instructions.Funds blocked or frozen

Sainsbury’s did not send a code out as it said it would after her call on 15 December 2018.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2428912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.