Barclays Bank Plc
Financial Ombudsman decision DRN2428016 Not upheld
Not upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
has not treated him sympathetically in his financial difficulties as it hasn’t engaged with him properly to find a solution to his increasing mortgage arrearsTreatment in financial difficulty
Barclays investigated his complaint and found it had failed to respond to his payment proposal in good timeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2428016.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.