Santander UK Plc
Financial Ombudsman decision DRN2420501 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander accepted that its adviser should have told Mrs S about the requirement for written confirmation.Mortgage administration
Santander has offered Mrs and Mr S £100 for the trouble and upset caused by the adviser’s failure to tell Mrs S that, under the terms and conditions, she needed to make a written request.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2420501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.