Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN2417064 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr E complains about a kitchen he bought. He says it was misrepresented to him.Product mis-sold

That said Hitachi did not provide the level of customer service Mr E was entitled to expect.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2417064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.