National Westminster Bank Plc

Financial Ombudsman decision DRN2415802 Not upheld

Not upheldoutcome, as published by the Ombudsman

£14redress stated in the decision

Fri Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

repeatedly blocked bank transfers of £20,000 without reasonable explanationFunds blocked or frozen

the service they provided on the phone when dealing with him was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2415802.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.