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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN2412656 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
Miss C complains that The Royal Bank of Scotland Plc won’t refund fraudulent transactions made from her account.APP scam refund refused
Miss C’s also unhappy that RBS placed a Credit Industry Fraud Avoidance (CIFAS) marker against her name. And that RBS has blocked her account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2412656.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.