Arrow Global Limited

Financial Ombudsman decision DRN2410719 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

whether this means it can’t recover approximately £33,000 worth of interest and default sumsInterest and rates

Mrs G complained to us a while ago that she shouldn’t have been allowed to take out a loan as her mental health wasn’t good at the time. We dealt with that complaint and said that she ought to be paid £250 in compensation. I’ve not, therefore, been able to look at that issue again.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2410719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.