NewDay Ltd

Financial Ombudsman decision DRN2410424 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr B has complained NewDay Limited, trading as Aqua, is asking him to pay a debt on a credit card he didn’t take out.Unauthorised transaction

Mr B was extremely concerned about the impact on his credit record as it wasn’t only this card that had been taken out fraudulently in his name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2410424.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.